Privacy Policy

Caldwell Services LLC (“we”, “us”) respects your privacy. This policy explains what information this website collects and how we use it.

Information you give us

When you fill out our estimate request form, we collect the details you choose to share, such as your name, phone number, email address, town or project address, and a description of your project. We use this only to respond to you, schedule an estimate and do the work you ask us to do.

We do not sell, rent or trade your personal information. We don’t add you to a mailing list or share your details with anyone for marketing.

How form submissions are handled

This website is hosted by Netlify, which receives and stores form submissions on our behalf and emails them to us. Netlify may also keep standard server logs (such as IP addresses and browser type) for security and reliability.

Website analytics

We use Google Analytics to understand how people use this website, such as which pages are visited, how long visitors stay, what kind of device they use, and roughly where (city or region) visits come from. This information is anonymous and reported to us only in aggregate. It does not include your name, email, phone number, or anything you type into our forms, and Google Analytics does not store your IP address.

Google Analytics uses cookies to tell new visits from returning ones. The data is processed by Google under the Google Privacy Policy (opens in a new tab). You can learn more about how Google uses information from sites that use its services (opens in a new tab).

To opt out, you can install the Google Analytics Opt-out Browser Add-on (opens in a new tab), or block or delete cookies in your browser settings. The rest of the site works the same either way.

Third-party services

• Hearth (financing). Our Financing page links to and embeds a payment calculator from Hearth. Anything you enter on Hearth’s site or calculator is handled under Hearth’s own privacy policy, not ours.
• Facebook and the BBB. Links to our Facebook page and BBB profile take you to those sites, which have their own privacy policies.
• UserWay (accessibility tools). The accessibility button on every page is provided by UserWay. It remembers the display settings you choose (such as text size or contrast) in your browser, and UserWay may collect basic usage data under UserWay’s privacy policy (opens in a new tab).

Cookies

This website uses cookies for Google Analytics, as described above, and the UserWay accessibility tools store your chosen settings in your browser. We do not use advertising cookies. Third-party services linked or embedded here, such as Hearth’s financing calculator, may set their own.

Children

This site is not directed at children under 13, and we do not knowingly collect their information.

Your choices

To ask what information we have from you, or to have it deleted, contact us at ben@caldwell-services.com or (330) 383-6392.

Changes

If we change this policy, we’ll update the date at the top of this page.